Privacy Policy

Local Self Government Department (LSGD), Government of Kerala Official Website: https://lsgd.kerala.gov.in

1. Introduction

The Local Self Government Department (LSGD), Government of Kerala, respects the privacy of visitors to its official website. This Privacy Policy explains the types of information that may be collected when you visit or use this website, how that information may be used, and the measures taken to protect it.

This policy applies to information collected through this website and its online facilities. It does not automatically apply to information collected through other government websites, offline processes or third-party services. Those services may be governed by their own privacy policies and terms.

2. Consent and Use of the Website

By accessing or using this website, you acknowledge that you have read this Privacy Policy.

Where a particular service or activity requires consent or specific information, the relevant notice or consent request will be presented at the point of collection, as applicable.

3. Information We May Collect

The information collected depends on how you use the website and which facilities you choose to access.

3.1 Information provided by users

When you contact the Department, submit an enquiry, provide feedback or use an online facility, you may be asked to provide information such as:

Name and contact details, including email address and telephone number.
Address or other details relevant to the enquiry or service.
Information included in the message, application, feedback or request.
Documents or attachments that you choose or are required to submit for the relevant purpose.

The purpose for collecting the information should be indicated in the relevant form or service, wherever applicable. Please provide only information that is relevant and requested.

3.2 Technical and usage information

When you visit the website, certain technical information may be recorded automatically by the website, its hosting infrastructure or associated security and analytics services. This may include:

Internet Protocol (IP) address.
Browser type and version.
Device or operating system information.
Date and time of access.
Pages visited and referring or exit pages.
Technical events and information required for website security and administration.

Such information may be used in aggregate or, where necessary, to investigate technical issues, maintain security and understand website usage.

4. How We Use Information

Information collected through this website may be used, as relevant, to:

Operate, maintain and improve the website and its online facilities.
Respond to enquiries, feedback and requests.
Process applications or provide services made available through the website.
Communicate information about relevant departmental services, programmes, notices or updates.
Maintain website security and prevent misuse, unauthorised access or fraudulent activity.
Diagnose technical problems and improve website performance and accessibility.
Comply with applicable laws, rules, court orders and lawful government requirements.

Personal information will be used for the purpose for which it was provided or for other purposes permitted by applicable law.

5. Sharing and Disclosure of Information

The Department does not publish personal information submitted by users except where publication is part of the relevant service or is otherwise authorised or required by law.

Information may be shared with the concerned government departments, local self-government institutions, public authorities or authorised service providers where this is necessary to process a request, deliver a service, maintain the website or perform official functions.

Information may also be disclosed where required by applicable law, a court order or a lawful direction from a competent authority.

Where information is shared, appropriate care shall be taken in accordance with applicable laws, rules and government instructions.

6. Log Files and Website Analytics

The website or its hosting and security infrastructure may use log files and technical records as part of normal website operations.

These records may include IP addresses, browser information, Internet Service Provider details, timestamps, referring pages and information about website activity.

Such information may be used for website administration, security monitoring, troubleshooting, traffic analysis and service improvement. It is not necessarily used to identify individual visitors.

The specific information recorded may depend on the website’s hosting, security and analytics configuration.

7. Cookies and Similar Technologies

This website may use cookies or similar technologies to support website functionality, maintain user sessions, remember preferences and improve the browsing experience.

Some cookies may be necessary for particular website features or online services to work properly. Other cookies, if used, may support website analytics or performance measurement.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the availability or functioning of some website features.

The cookies used and their duration may vary depending on the features and services available on the website.

8. Embedded Content and External Websites

Pages on this website may contain links to, or embedded content from, other websites, such as videos, maps, documents or other resources.

When you access embedded content or follow an external link, the relevant third-party website may collect information about your visit, use cookies or apply its own tracking technologies. Your interaction with that content may be governed by the third party’s privacy policy.

The Department does not control the privacy practices or content of external websites. Users are advised to review the privacy policies of those websites before using their services.

9. Data Security

The Department takes reasonable administrative and technical measures to protect information handled through this website against unauthorised access, disclosure, alteration or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Users should exercise care when submitting personal information online and should not share passwords or confidential credentials through general enquiry channels.

10. Retention of Information

Information may be retained for as long as necessary to fulfil the purpose for which it was collected, to complete the relevant government process, to meet applicable record-retention requirements or to comply with legal obligations.

Retention periods may differ depending on the type of information and the service or process concerned. Government records shall be handled in accordance with applicable laws, rules and official record-management requirements.

11. Children’s Privacy

This website is intended for general public use. Where an online service requires information relating to a child, such information should be provided by a parent, guardian or other person legally authorised to do so, as applicable.

The Department does not knowingly seek personal information from children through general website features unless it is necessary for a specific service or lawful government purpose.

12. Your Choices and Requests

If you have submitted personal information through this website and wish to raise a question or request regarding that information, you may contact the Department using the official contact details published on the website.

Requests may be handled subject to identity verification, applicable laws, government record-retention requirements and the nature of the relevant service.

You may also manage cookies through your browser settings.

13. Changes to This Privacy Policy

The Department may update this Privacy Policy from time to time to reflect changes in website functionality, departmental practices, legal requirements or government instructions.

The revised policy will be published on this page. Users are encouraged to review this page periodically.

Last Updated: 12 November 2026

14. Contact Information

For questions or concerns regarding this Privacy Policy or the handling of information through this website, please contact:

Local Self Government Department (LSGD) Government of Kerala Thiruvananthapuram, Kerala, India.

For official contact details, please visit:

https://lsgd.kerala.gov.in